Chargeback codes are a set of codes that are used to indicate the reason for a chargeback. These codes are issued by the card issuer and are based on the card networks’ regulations, such as Visa, Mastercard, American Express, etc. Each code corresponds to a specific type of dispute or problem, and they are used to help merchants and acquirers understand the reason for the chargeback and how to best respond to it.
There are several different types of chargeback codes, including:
- Fraud-related chargebacks: These codes are used when a transaction is believed to be fraudulent. Examples include code 4837 (No Cardholder Authorization) and code 4863 (Card Recovery Bulletin).
- Authorization-related chargebacks: These codes are used when there is a problem with the authorization for a transaction. Examples include code 83 (Transaction Amount Differs) and code 85 (Credit Not Processed).
- Processing errors: These codes are used when there is a problem with the processing of a transaction. Examples include code 75 (Late Presentment) and code 76 (Invalid Account).
- Customer disputes: These codes are used when a customer disputes a transaction, such as code 30 (Services Not Provided or Merchandise Not Received) and code 53 (Not as Described or Defective Merchandise)
Chargeback codes and requirements vary among different card brands. Merchants should familiarize themselves with the specific guidelines for their accepted cards.
To effectively understand and manage chargeback codes, collaborate with your payment gateway or acquirer. They can provide essential documentation and support. Maintaining detailed records of transactions and customer interactions is crucial for providing evidence during a chargeback dispute
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- Dedicated Dispute Team: Our team assists merchants in contesting chargebacks, maximizing your chances of a favorable outcome.
